Customer Service



Prevention for a long-lasting and uninterrupted process

To avoid unplanned breakdowns and production downtime, we offer preventive maintenance services with Fuerpla. Working together with you, we develop maintenance plans tailored to your daily production needs, reliably reducing downtime.

  • Reduction of unplanned service interventions.
  • Continuous and uninterrupted production.
  • Increased security in production planning.
  • Increased machine availability.
  • Predictable maintenance costs.
  • Longer life cycle for your machines.

Rely on us to keep your equipment in top condition and ensure trouble-free operation for your production line. Your satisfaction and efficiency are our priorities.

On-site repair and overhaul service

Our service personnel will visit your facility as quickly as possible to resolve any malfunctions if you are unable to fix them yourself. This allows you to resume production quickly. We schedule the interventions to interrupt your daily production as little as possible.

In-house repair and overhaul service

At our facility, we strive to get the most out of your machines. We work closely with you to determine the best solution in the event of a repair, carefully evaluating the advantages and disadvantages of repairing in-house.

In addition to repairs at our headquarters, we also offer a variety of services to keep your machines in optimal condition and increase their service life:

  • Detailed Advice: We provide detailed advice in the event of a repair to determine the best solution for you as a customer, making sure to consider your specific requirements.
  • Sharpening Service: We offer a specialised sharpening service to keep your machine components in optimum condition, contributing to optimum performance and extending their service life.
  • Component Repair: We carry out smaller component repairs to increase the sustainability of your machines, ensuring they are running efficiently and cost-effectively.

Trust us to provide you with high-quality, comprehensive repair solutions that maximise the efficiency and profitability of your Fuerpla machines. We are committed to your long-term success and satisfaction.


Investing in a new machine goes beyond financing; it involves considerations from purchase to maintenance. With our expert team, we offer you a close follow-up and put our knowledge and experience at your disposal. Working together, we will find the right solution for you.

Here are some of the services we offer:

  • Pre-Purchase Advisory Consultations: Before making a machine purchase at Fuerpla, we provide advisory consultations to help you choose the most suitable option for your specific needs.
  • Machine Commissioning: Once the machine has been purchased, we take care of its commissioning to ensure a smooth start-up and efficient integration into your production process.
  • Warehouse Optimisation: We offer advice on which spare parts you should stock to reliably avoid production interruptions, thus optimising your inventory management.
  • Training for smooth operation: By closely monitoring your equipment, we carry out the necessary training to ensure that your staff is trained to properly operate and maintain the machinery.


We are committed to providing you with a comprehensive service that supports you at every stage, from acquisition to the continuous and efficient operation of your equipment.

Your success is our priority.

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Estamos aquí para brindarte el mejor servicio y atenderte en todo momento. Tu satisfacción es nuestra prioridad, no dudes en contactarnos para cualquier pregunta o inquietud.

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Avenida del camino nou 12 , 46910 - Bentusser - Valencia